Careers

Central Dispatcher

Location:

Punta Gorda - 141 (Punta Gorda, FL)

Summary:

Central Dispatcher manages the orders, scheduling trucks, and manages incoming orders to ensure proper scheduling for future orders.  

Duties and Responsibilities:

  • Answers incoming calls and communications.
  • Coordinates response and delivery of received information to field staff.
  • Dispatches and deploys staff, vehicles, and/or units based on communications received.
  • Adeptly uses multi-line telephone system, mobile phones, two-way radios, and other communications methods and networks.
  • Maintains calm communication with and provides Information to incoming callers.
  • Schedules drivers for delivery; selects most efficient routes for each driver.
  • Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
  • Monitors drivers working hours to ensure compliance with federal and state laws and regulations.
  • Performs other duties as assigned.

Qualifications:

  • Excellent verbal communication skills.
  • Ability to execute directions accurately and with speed.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks, delegating when appropriate.
  • Ability to operate or to quickly learn a variety of communications systems.
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