Take your project one step further and explore our custom concrete options. Decorative Concrete Products can transform a traditional gray slab on concrete into a vibrant color or textured design.
Performance Concrete is a ready mix that includes ingredients to aid the customer and reduces your overall cost of a concrete job.
SRM Concrete's Quality Assurance Department exists to respond to our customer's needs for concrete products that are easily placed and perform according to your expectations.
Our Service To You
"Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department… It is an attitude."
Our Customer Service Representatives are customer solution providers. We are a friendly group of knowledgeable and courteous people who coordinate and schedule your concrete pours, as well as providing support for your every concern. With strategically located plants across the country, and our talented group of people, our Customer Service has a direct goal.
Our educated and professional Customer Service Team has the best technology in the industry. Our industry leading software makes taking and tracking orders seamless. Our Team uses advanced software to receive and track orders seamlessly. We use a GPS system to help our trucks find alternative routes to provide better and faster service. Whether we are delivering concrete to contractors, home builders, or do-it-yourself homeowners, SRM Concrete offers unmatched service in a timely manner. These systems aid in providing precise directions and helping the delivery professional to and into the job, as well as helping find alternative routes when needed. These tools help us provide accurate and detailed information to you, the customer, and help provide a better overall and faster service. We are here for you.
• Be Prepared and Specific
When ordering, we will need a job site address, specific directions to the site, time and spacing of pour, and what products or additives you may need delivered.
• Will Call
A will call order is an order placed in advance to reserve a time slot. The order will not be shipped until the order is released by the customer. A will call order needs to be released preferably two hours prior to the scheduled pour time. Mixer Operators are not called in until the order is released from will call status. By releasing your will call order well in advance, you can help us avoid any service delays.
• Sure Orders
A sure order is an order set up to arrive at the job site at a specific time. Any cancellation of a sure order must be done at least an hour before the scheduled pour time or you run the risk that the order has already been loaded to come to you.
Weather, availability of pumps, and other factors can affect the decision to pour even minutes before the pour times. By working with our customer service department, we can have our mixer trucks and operators, and plants can be waiting to service your pour at your demand.